Revision to services at The Donna Louise

Our teams have been working hard to determine what care we can safely deliver during these unprecedented times. Unfortunately, as a result of the advice surrounding social distancing, the hospice will be closed to families and we will not be conducting any visits in families’ homes, in hospital, or the community until further notice. This will be reviewed frequently, in line with government guidelines.

How to get in touch

As a result of Covid-19, we are not able to run our usual service. Should you need to speak to us, Jane Jones, Head of Care and Debbie Askey, Head of Care-Coordination can be reached Monday-Friday, 9am-5pm as follows:
Debbie Askey - This email address is being protected from spambots. You need JavaScript enabled to view it.
Jane Jones – This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone – 07794 240812 (Monday-Friday, 9am-5pm)

Additional support
We know just how worrying the current situation is, as you consider how to keep your family safe and wonder what impact this will have on the network of support you currently rely on. Additional emotional support can be accessed through the following organisations:
The Dove Centre - - Call 01782 683155
Samaritans - – Call 116 123
North Staffs & Stoke NHS Mental Health Access Teams 24hr – Call 0300123 0907
South Staffs Team - 0300 555 5001
As you will hopefully have seen, Together for Short Lives have also put together some useful advice for families which can be found on our website -

The Donna Louise being used by NHS for children’s oncology day service
As you will have seen in the news, the NHS is commandeering medical facilities across the country to help with their response to the Coronavirus pandemic, and The Donna Louise is no exception. The Donna Louise is now being used Monday – Friday by the hospital for children’s oncology day care, enabling them to deliver day case chemotherapy, daily IV antibiotics and other treatment plans, as well as conduct patient reviews in a safe environment.

What happens next
Things are changing by the minute and we are working hard to stay abreast of the latest advice and what this means for our service. Our priority will remain the well-being of our families and staff, but we also need to be responsive to requests from the government to assist with the country’s response to Coronavirus. We will be working in partnership with the NHS and other organisations to provide regular updates. These will be posted on our website as and when further information is available.

We recognise just how worrying and unsettling this is, but we will do our very best to safely support you, in whatever way we can,